{"id":24,"date":"2024-10-04T20:19:18","date_gmt":"2024-10-04T20:19:18","guid":{"rendered":"https:\/\/twistly.ai\/?page_id=24"},"modified":"2025-08-20T08:40:02","modified_gmt":"2025-08-20T08:40:02","slug":"fullfilment-policy","status":"publish","type":"page","link":"https:\/\/twistly.ai\/es\/fullfilment-policy\/","title":{"rendered":"Fullfilment Policy"},"content":{"rendered":"<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id24_84c1a7-9b{margin-top:120px;margin-bottom:120px;}.kb-row-layout-id24_84c1a7-9b > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id24_84c1a7-9b > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id24_84c1a7-9b > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:808px;margin-left:auto;margin-right:auto;padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id24_84c1a7-9b > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id24_84c1a7-9b{margin-top:100px;margin-bottom:100px;}}@media all and (max-width: 1024px){.kb-row-layout-id24_84c1a7-9b > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id24_84c1a7-9b{margin-top:80px;margin-bottom:80px;}.kb-row-layout-id24_84c1a7-9b > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><section class=\"kb-row-layout-wrap kb-row-layout-id24_84c1a7-9b alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column24_dbfdc1-78 > .kt-inside-inner-col{display:flex;}.kadence-column24_dbfdc1-78 > .kt-inside-inner-col,.kadence-column24_dbfdc1-78 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column24_dbfdc1-78 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column24_dbfdc1-78 > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column24_dbfdc1-78 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column24_dbfdc1-78 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column24_dbfdc1-78 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column24_dbfdc1-78 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column24_dbfdc1-78{text-align:center;}.kadence-column24_dbfdc1-78{position:relative;}@media all and (max-width: 1024px){.kadence-column24_dbfdc1-78 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column24_dbfdc1-78 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column24_dbfdc1-78\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading24_19f1d1-61, .wp-block-kadence-advancedheading.kt-adv-heading24_19f1d1-61[data-kb-block=\"kb-adv-heading24_19f1d1-61\"]{margin-top:0px;margin-bottom:12px;font-size:14px;line-height:24px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading24_19f1d1-61 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading24_19f1d1-61[data-kb-block=\"kb-adv-heading24_19f1d1-61\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading24_19f1d1-61 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading24_19f1d1-61[data-kb-block=\"kb-adv-heading24_19f1d1-61\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading24_19f1d1-61 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading24_19f1d1-61\">Policies<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading24_b020b8-87, .wp-block-kadence-advancedheading.kt-adv-heading24_b020b8-87[data-kb-block=\"kb-adv-heading24_b020b8-87\"]{max-width:700px;margin-top:0px;margin-bottom:0px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading24_b020b8-87 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading24_b020b8-87[data-kb-block=\"kb-adv-heading24_b020b8-87\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading24_b020b8-87 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading24_b020b8-87[data-kb-block=\"kb-adv-heading24_b020b8-87\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h1 class=\"kt-adv-heading24_b020b8-87 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading24_b020b8-87\">Fulfillment policy<\/h1>\n<\/div><\/div>\n\n<\/div><\/section>\n\n<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id24_389a34-7c{margin-top:120px;margin-bottom:120px;}.kb-row-layout-id24_389a34-7c > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id24_389a34-7c > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id24_389a34-7c > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:808px;margin-left:auto;margin-right:auto;padding-top:0px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id24_389a34-7c > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id24_389a34-7c{margin-top:100px;margin-bottom:100px;}}@media all and (max-width: 1024px){.kb-row-layout-id24_389a34-7c > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id24_389a34-7c{margin-top:80px;margin-bottom:80px;}.kb-row-layout-id24_389a34-7c > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><section class=\"kb-row-layout-wrap kb-row-layout-id24_389a34-7c alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column24_f81ad7-40 > .kt-inside-inner-col,.kadence-column24_f81ad7-40 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column24_f81ad7-40 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column24_f81ad7-40 > .kt-inside-inner-col{flex-direction:column;}.kadence-column24_f81ad7-40 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column24_f81ad7-40 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column24_f81ad7-40{position:relative;}@media all and (max-width: 1024px){.kadence-column24_f81ad7-40 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column24_f81ad7-40 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}.kadence-column24_f81ad7-40 {  }.kadence-column24_f81ad7-40 .cc-block:not(:last-of-type) {  margin-bottom: 40px;}.kadence-column24_f81ad7-40 .cc-block p {  font-size: 18px;  line-height: 32px;}.kadence-column24_f81ad7-40 .cc-block ul li strong {  font-weight: 500;  color: var(--global-palette1);}<\/style>\n<div class=\"wp-block-kadence-column kadence-column24_f81ad7-40\"><div class=\"kt-inside-inner-col\">\n<div class=\"wp-block-cvle-blocks-cvle-wrapper cvle-wrapper cc-block\"><style>.wp-block-kadence-advancedheading.kt-adv-heading24_da9c02-57, .wp-block-kadence-advancedheading.kt-adv-heading24_da9c02-57[data-kb-block=\"kb-adv-heading24_da9c02-57\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading24_da9c02-57 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading24_da9c02-57[data-kb-block=\"kb-adv-heading24_da9c02-57\"] mark.kt-highlight{font-weight:500;font-style:normal;color:var(--global-palette1, #3182CE);-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading24_da9c02-57 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading24_da9c02-57[data-kb-block=\"kb-adv-heading24_da9c02-57\"] img.kb-inline-image{width:150px;vertical-align:baseline;}.wp-block-kadence-advancedheading.kt-adv-heading24_da9c02-57[data-kb-block=\"kb-adv-heading24_da9c02-57\"] a, a.kb-advanced-heading-link.kt-adv-heading-link24_da9c02-57{text-decoration:underline;}.wp-block-kadence-advancedheading.kt-adv-heading24_da9c02-57[data-kb-block=\"kb-adv-heading24_da9c02-57\"] a:hover, a.kb-advanced-heading-link.kt-adv-heading-link24_da9c02-57:hover{text-decoration:underline;}<\/style>\n<p class=\"kt-adv-heading24_da9c02-57 wp-block-kadence-advancedheading hls-underline\" data-kb-block=\"kb-adv-heading24_da9c02-57\">This document will aid you to determine how we, Apps Do Wonders LLC, a Dallas based limited liability company (\u201cApps Do Wonders\u201d, \u201cwe\u201d, \u201cus\u201d, or \u201cour\u201d) fulfill orders placed by \u201cyou\u201d the customer, concerning the licensure of <mark class=\"kt-highlight\">ChatGPT for Excel<\/mark> and <mark class=\"kt-highlight\">ChatGPT for PowerPoint <\/mark>(our \u201cadd-ins\u201d or \u201cService(s)\u201d as required).<br><br>It is your responsibility to familiarize yourself with this document. By making a payment, you indicate that you have read this document and that you agree with and fully accept the terms of this document.<br><br>At Apps Do Wonders, customer satisfaction is our utmost priority as we take all complaints about our add-ins and the services we provide very seriously. This document informs you about our delivery policy and the rules and guidelines relating to the refunds for licenses purchased on our website or from Microsoft Excel or PowerPoint add-ins. Please read this document carefully to understand your rights and also understand the requirements for a refund.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-cvle-blocks-cvle-wrapper cvle-wrapper cc-block\"><style>.wp-block-kadence-advancedheading.kt-adv-heading24_5664e1-14, .wp-block-kadence-advancedheading.kt-adv-heading24_5664e1-14[data-kb-block=\"kb-adv-heading24_5664e1-14\"]{margin-bottom:24px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading24_5664e1-14 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading24_5664e1-14[data-kb-block=\"kb-adv-heading24_5664e1-14\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading24_5664e1-14 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading24_5664e1-14[data-kb-block=\"kb-adv-heading24_5664e1-14\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h4 class=\"kt-adv-heading24_5664e1-14 cc-block__title wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading24_5664e1-14\">Delivery Policy<\/h4>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading24_ef1e4c-d5, .wp-block-kadence-advancedheading.kt-adv-heading24_ef1e4c-d5[data-kb-block=\"kb-adv-heading24_ef1e4c-d5\"]{margin-bottom:24px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading24_ef1e4c-d5 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading24_ef1e4c-d5[data-kb-block=\"kb-adv-heading24_ef1e4c-d5\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading24_ef1e4c-d5 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading24_ef1e4c-d5[data-kb-block=\"kb-adv-heading24_ef1e4c-d5\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading24_ef1e4c-d5 cc-block__subtitle wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading24_ef1e4c-d5\">At Apps Do Wonders, we provide virtual products and license access to our Service. Provided you are fulfilling your user obligations set forth in our Terms and End User License Agreement, you are given a personal, non-transferable, non-exclusive, non-sublicensable license to install and use our add-ins on any supported device that you own or control and as permitted by the Usage Rules set forth in Microsoft AppSource\u2019s Terms of service. We deliver access to our add-ins via the email address provided by you at the time when you are subscribing to our Services.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-cvle-blocks-cvle-wrapper cvle-wrapper cc-block\"><style>.wp-block-kadence-advancedheading.kt-adv-heading24_8b1f07-9b, .wp-block-kadence-advancedheading.kt-adv-heading24_8b1f07-9b[data-kb-block=\"kb-adv-heading24_8b1f07-9b\"]{margin-bottom:24px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading24_8b1f07-9b mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading24_8b1f07-9b[data-kb-block=\"kb-adv-heading24_8b1f07-9b\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading24_8b1f07-9b img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading24_8b1f07-9b[data-kb-block=\"kb-adv-heading24_8b1f07-9b\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h4 class=\"kt-adv-heading24_8b1f07-9b cc-block__title wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading24_8b1f07-9b\">14 Day Money-Back Guarantee<\/h4>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading24_d283d0-11, .wp-block-kadence-advancedheading.kt-adv-heading24_d283d0-11[data-kb-block=\"kb-adv-heading24_d283d0-11\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading24_d283d0-11 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading24_d283d0-11[data-kb-block=\"kb-adv-heading24_d283d0-11\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading24_d283d0-11 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading24_d283d0-11[data-kb-block=\"kb-adv-heading24_d283d0-11\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading24_d283d0-11 cc-block__subtitle wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading24_d283d0-11\">The time limit for our 14 days money-back guarantee starts when you place the order. If for any reason you decide our add-ins aren\u2019t for you within 14 days of your purchase, just send us an email and we will issue you a refund. Refunds will only be made to the original payment method used.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-cvle-blocks-cvle-wrapper cvle-wrapper cc-block\"><style>.wp-block-kadence-advancedheading.kt-adv-heading24_387773-6a, .wp-block-kadence-advancedheading.kt-adv-heading24_387773-6a[data-kb-block=\"kb-adv-heading24_387773-6a\"]{margin-bottom:24px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading24_387773-6a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading24_387773-6a[data-kb-block=\"kb-adv-heading24_387773-6a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading24_387773-6a img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading24_387773-6a[data-kb-block=\"kb-adv-heading24_387773-6a\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h4 class=\"kt-adv-heading24_387773-6a cc-block__title wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading24_387773-6a\">Refund Policy<\/h4>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading24_f967a3-7c, .wp-block-kadence-advancedheading.kt-adv-heading24_f967a3-7c[data-kb-block=\"kb-adv-heading24_f967a3-7c\"]{margin-bottom:24px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading24_f967a3-7c mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading24_f967a3-7c[data-kb-block=\"kb-adv-heading24_f967a3-7c\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading24_f967a3-7c img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading24_f967a3-7c[data-kb-block=\"kb-adv-heading24_f967a3-7c\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading24_f967a3-7c cc-block__subtitle wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading24_f967a3-7c\">The following apply for refund requests outside our 14 days money-back guarantee:<\/p>\n\n\n\n<ul style=\"font-size:18px\" class=\"wp-block-list\">\n<li style=\"margin-bottom:24px\"><strong>All Sales Are Final<\/strong><br>We do not offer refunds unless the service has not been performed (See Technical Error below).<\/li>\n\n\n\n<li style=\"margin-bottom:24px\"><strong>No Returns or Exchanges<\/strong><br>We do not offer any kind of returns or exchanges.<\/li>\n<\/ul>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading24_7c48e7-13, .wp-block-kadence-advancedheading.kt-adv-heading24_7c48e7-13[data-kb-block=\"kb-adv-heading24_7c48e7-13\"]{margin-bottom:24px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading24_7c48e7-13 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading24_7c48e7-13[data-kb-block=\"kb-adv-heading24_7c48e7-13\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading24_7c48e7-13 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading24_7c48e7-13[data-kb-block=\"kb-adv-heading24_7c48e7-13\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading24_7c48e7-13 cc-block__subtitle wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading24_7c48e7-13\">The following equally apply if:<\/p>\n\n\n\n<ul style=\"font-size:18px\" class=\"wp-block-list\">\n<li style=\"margin-bottom:24px\">you received what you ordered, but simply changed your mind about the service;<\/li>\n\n\n\n<li style=\"margin-bottom:24px\">you were aware or notified of any problems with the service before making a purchase;<\/li>\n\n\n\n<li style=\"margin-bottom:24px\">you did not like your purchase or realized you had no use of it;<\/li>\n\n\n\n<li style=\"margin-bottom:24px\">you received access to the add-in and failed to report your inability to access the add-in within 7 days from the date of the receipt (See Technical Error below).<\/li>\n<\/ul>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading24_dbe547-9f, .wp-block-kadence-advancedheading.kt-adv-heading24_dbe547-9f[data-kb-block=\"kb-adv-heading24_dbe547-9f\"]{margin-bottom:24px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading24_dbe547-9f mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading24_dbe547-9f[data-kb-block=\"kb-adv-heading24_dbe547-9f\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading24_dbe547-9f img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading24_dbe547-9f[data-kb-block=\"kb-adv-heading24_dbe547-9f\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading24_dbe547-9f cc-block__subtitle wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading24_dbe547-9f\">Refunds will be processed within 7 days and we do not provide refunds for used AI cCredits (refills). For currency conversions, refunds will be made in the currency in which you paid. We accept no responsibility for any loss or gain arising from changes in exchange rates between the time of order and the time of refund.<br><br>If you have not received a refund within 14 days of us notifying you that your refund has been issued, please double check your bank account, and contact your bank or credit card company. If you have done all this and still have not received your refund, please contact us.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-cvle-blocks-cvle-wrapper cvle-wrapper cc-block\"><style>.wp-block-kadence-advancedheading.kt-adv-heading24_b3e9b3-e6, .wp-block-kadence-advancedheading.kt-adv-heading24_b3e9b3-e6[data-kb-block=\"kb-adv-heading24_b3e9b3-e6\"]{margin-bottom:24px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading24_b3e9b3-e6 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading24_b3e9b3-e6[data-kb-block=\"kb-adv-heading24_b3e9b3-e6\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading24_b3e9b3-e6 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading24_b3e9b3-e6[data-kb-block=\"kb-adv-heading24_b3e9b3-e6\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h4 class=\"kt-adv-heading24_b3e9b3-e6 cc-block__title wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading24_b3e9b3-e6\">Chargebacks<\/h4>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading24_368d9c-4f, .wp-block-kadence-advancedheading.kt-adv-heading24_368d9c-4f[data-kb-block=\"kb-adv-heading24_368d9c-4f\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading24_368d9c-4f mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading24_368d9c-4f[data-kb-block=\"kb-adv-heading24_368d9c-4f\"] mark.kt-highlight{font-size:18px;font-weight:500;font-style:normal;color:var(--global-palette1, #3182CE);-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading24_368d9c-4f img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading24_368d9c-4f[data-kb-block=\"kb-adv-heading24_368d9c-4f\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading24_368d9c-4f cc-block__subtitle wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading24_368d9c-4f\">You agree to contact us prior to raising a request for a chargeback or any dispute with your bank or card issuer in relation to any purchase. If you make a payment through and later dispute a legitimate charge by raising a chargeback without merit or legitimate reason (as determined in our sole discretion), whether fraudulently or otherwise, then we reserve the right to blacklist you by providing compelling evidence to refute your invalid chargeback request and or pursue legal action as the case may be.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-cvle-blocks-cvle-wrapper cvle-wrapper cc-block\"><style>.wp-block-kadence-advancedheading.kt-adv-heading24_a2124a-3e, .wp-block-kadence-advancedheading.kt-adv-heading24_a2124a-3e[data-kb-block=\"kb-adv-heading24_a2124a-3e\"]{margin-bottom:24px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading24_a2124a-3e mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading24_a2124a-3e[data-kb-block=\"kb-adv-heading24_a2124a-3e\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading24_a2124a-3e img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading24_a2124a-3e[data-kb-block=\"kb-adv-heading24_a2124a-3e\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h4 class=\"kt-adv-heading24_a2124a-3e cc-block__title wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading24_a2124a-3e\">How to make it a complaint<\/h4>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading24_2a748d-76, .wp-block-kadence-advancedheading.kt-adv-heading24_2a748d-76[data-kb-block=\"kb-adv-heading24_2a748d-76\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading24_2a748d-76 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading24_2a748d-76[data-kb-block=\"kb-adv-heading24_2a748d-76\"] mark.kt-highlight{font-size:18px;font-weight:500;font-style:normal;color:var(--global-palette1, #3182CE);-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading24_2a748d-76 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading24_2a748d-76[data-kb-block=\"kb-adv-heading24_2a748d-76\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading24_2a748d-76 cc-block__subtitle wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading24_2a748d-76\">If you are dissatisfied with the service provided to you and you are eligible for a refund under this Policy, you must contact us stating your complaints and we will immediately verify your complaints. Refunds are issued at our discretion as they may be accepted or rejected.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-cvle-blocks-cvle-wrapper cvle-wrapper cc-block\"><style>.wp-block-kadence-advancedheading.kt-adv-heading24_f561b0-04, .wp-block-kadence-advancedheading.kt-adv-heading24_f561b0-04[data-kb-block=\"kb-adv-heading24_f561b0-04\"]{margin-bottom:24px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading24_f561b0-04 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading24_f561b0-04[data-kb-block=\"kb-adv-heading24_f561b0-04\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading24_f561b0-04 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading24_f561b0-04[data-kb-block=\"kb-adv-heading24_f561b0-04\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h4 class=\"kt-adv-heading24_f561b0-04 cc-block__title wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading24_f561b0-04\">Questions<\/h4>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading24_b80a17-be, .wp-block-kadence-advancedheading.kt-adv-heading24_b80a17-be[data-kb-block=\"kb-adv-heading24_b80a17-be\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading24_b80a17-be mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading24_b80a17-be[data-kb-block=\"kb-adv-heading24_b80a17-be\"] mark.kt-highlight{font-size:18px;font-weight:500;font-style:normal;color:var(--global-palette1, #3182CE);-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading24_b80a17-be img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading24_b80a17-be[data-kb-block=\"kb-adv-heading24_b80a17-be\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading24_b80a17-be cc-block__subtitle wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading24_b80a17-be\">If you still have questions or if you have any comments or concerns, please contact us using <a href=\"mailto:support@twistly.ai\">support@twistly.ai<\/a>. This Fulfillment Policy was last updated on Friday, 01st of March 2024, and is the current and valid version.<\/p>\n<\/div>\n<\/div><\/div>\n\n<\/div><\/section>","protected":false},"excerpt":{"rendered":"<p>Policies Fulfillment policy<\/p>","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_kb_optimizer_status":0,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"hide","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","_ai_semantic_summary":"","_schema_custom_prompt":"","footnotes":""},"class_list":["post-24","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Fullfilment Policy | Twistly<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/twistly.ai\/es\/fullfilment-policy\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Fullfilment Policy | Twistly\" \/>\n<meta property=\"og:description\" content=\"Policies Fulfillment policy\" \/>\n<meta property=\"og:url\" content=\"https:\/\/twistly.ai\/es\/fullfilment-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Twistly\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-20T08:40:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/twistly.ai\/wp-content\/uploads\/2025\/07\/SS-1-scaled.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1440\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/twistly.ai\\\/es\\\/fullfilment-policy\\\/\",\"url\":\"https:\\\/\\\/twistly.ai\\\/es\\\/fullfilment-policy\\\/\",\"name\":\"Fullfilment Policy | Twistly\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/twistly.ai\\\/es\\\/#website\"},\"datePublished\":\"2024-10-04T20:19:18+00:00\",\"dateModified\":\"2025-08-20T08:40:02+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/twistly.ai\\\/es\\\/fullfilment-policy\\\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/twistly.ai\\\/es\\\/fullfilment-policy\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/twistly.ai\\\/es\\\/fullfilment-policy\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/twistly.ai\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Fullfilment Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/twistly.ai\\\/es\\\/#website\",\"url\":\"https:\\\/\\\/twistly.ai\\\/es\\\/\",\"name\":\"Twistly\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/twistly.ai\\\/es\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/twistly.ai\\\/es\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/twistly.ai\\\/es\\\/#organization\",\"name\":\"Twistly\",\"url\":\"https:\\\/\\\/twistly.ai\\\/es\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/twistly.ai\\\/es\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/twistly.ai\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/new-logo.webp\",\"contentUrl\":\"https:\\\/\\\/twistly.ai\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/new-logo.webp\",\"width\":172,\"height\":64,\"caption\":\"Twistly\"},\"image\":{\"@id\":\"https:\\\/\\\/twistly.ai\\\/es\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Fullfilment Policy | Twistly","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/twistly.ai\/es\/fullfilment-policy\/","og_locale":"es_ES","og_type":"article","og_title":"Fullfilment Policy | Twistly","og_description":"Policies Fulfillment policy","og_url":"https:\/\/twistly.ai\/es\/fullfilment-policy\/","og_site_name":"Twistly","article_modified_time":"2025-08-20T08:40:02+00:00","og_image":[{"width":2560,"height":1440,"url":"https:\/\/twistly.ai\/wp-content\/uploads\/2025\/07\/SS-1-scaled.webp","type":"image\/webp"}],"twitter_card":"summary_large_image","twitter_misc":{"Tiempo de lectura":"4 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/twistly.ai\/es\/fullfilment-policy\/","url":"https:\/\/twistly.ai\/es\/fullfilment-policy\/","name":"Fullfilment Policy | Twistly","isPartOf":{"@id":"https:\/\/twistly.ai\/es\/#website"},"datePublished":"2024-10-04T20:19:18+00:00","dateModified":"2025-08-20T08:40:02+00:00","breadcrumb":{"@id":"https:\/\/twistly.ai\/es\/fullfilment-policy\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/twistly.ai\/es\/fullfilment-policy\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/twistly.ai\/es\/fullfilment-policy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/twistly.ai\/"},{"@type":"ListItem","position":2,"name":"Fullfilment Policy"}]},{"@type":"WebSite","@id":"https:\/\/twistly.ai\/es\/#website","url":"https:\/\/twistly.ai\/es\/","name":"Twistly","description":"","publisher":{"@id":"https:\/\/twistly.ai\/es\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/twistly.ai\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/twistly.ai\/es\/#organization","name":"Twistly","url":"https:\/\/twistly.ai\/es\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/twistly.ai\/es\/#\/schema\/logo\/image\/","url":"https:\/\/twistly.ai\/wp-content\/uploads\/2025\/05\/new-logo.webp","contentUrl":"https:\/\/twistly.ai\/wp-content\/uploads\/2025\/05\/new-logo.webp","width":172,"height":64,"caption":"Twistly"},"image":{"@id":"https:\/\/twistly.ai\/es\/#\/schema\/logo\/image\/"}}]}},"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"civilleadmin","author_link":"https:\/\/twistly.ai\/es\/author\/civilleadmin\/"},"comment_info":"","_links":{"self":[{"href":"https:\/\/twistly.ai\/es\/wp-json\/wp\/v2\/pages\/24","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/twistly.ai\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/twistly.ai\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/twistly.ai\/es\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/twistly.ai\/es\/wp-json\/wp\/v2\/comments?post=24"}],"version-history":[{"count":0,"href":"https:\/\/twistly.ai\/es\/wp-json\/wp\/v2\/pages\/24\/revisions"}],"wp:attachment":[{"href":"https:\/\/twistly.ai\/es\/wp-json\/wp\/v2\/media?parent=24"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}